Allow your customers to shine
Deepen your customer relationships and increase customer satisfaction through first-class service.
Webinars
Treat your customers with the attention they deserve
With Dynamics 365 Customer Service you can:
- Create self-service portals and target group-specific communities
- Increase brand loyalty and improve customer relations
- Request and evaluate customer satisfaction within the system
- Process service requests faster and more effectively
- Make strategic decisions using the integrated knowledge database
- Handle standard processes using chatbots
Service process management
Support with handling service processes.
- 360° customer view with all relevant service requests.
- Process-controlled service request processing.
- Integration of different departments in the service process.
- Integration of customer self-service portal.
- Activity and contact management.
- Knowledge base for customer service personnel.
- Integration of chatbots for the handling of standard processes.
- LinkedIn integration.
Integrations
Perfect integration with your existing system landscape.
- Customer-specific extensions and adjustments.
- Office365 integration.
- Skype and CTI integration.
- Workflow management.
- Integration of Microsoft technologies such as Dynamics Portals, PowerApps, Flow, Common Data Model, Azure.
Analytics and dashboards
Intuitive data analysis and information at a glance.
- Analysis and reporting of key figures with drill-down options.
- Integration of PowerBI for analysis of different data sources.
- Flexible visualisation options in charts, tables, diagrams etc.
- Geo-visualisations of customer data.
Explore Dynamics 365 CRM applications
Related Content
MK-Illumination relies on Microsoft and BE-terna for digitalisation in sales, marketing & project management
In order to best support the international cooperation in sales, marketing and project management, the company decided to implement the customer engagement solution of Microsoft Dynamics 365.
Microsoft Dynamics 365 platform has really boosted our customer care operations and changed the way we identify, collect, store and communicate important aspects of our everyday processes.
The highlights were the ability to quickly implement the solution, adapt it the specific requirements of the business process and integrate it with internal and external systems, such as GPS and mobile messaging.
The implemented D365 CRM solution from BE-terna helps us to better serve our customers. Customers, products as well as employees are networked, future potentials can be recognized and put into practice.
We chose BE-terna and Microsoft because the Microsoft D365 solution gives us the opportunity to optimise both processes and communication via one single platform.
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Banking demo request
We’re looking forward to showing you our Customer Engagement platform for Banking Industry.
Just complete the form below, and let us show you around with a product demo based on your needs.
Banking digital transformation educational package
Find out how to do banking digital transformation the right way on real-life examples!
What you will get:
Six educational banking digital transformation real example videos & E-book