BE-terna Service Center DACH

Success in live operation

Optimal support and information is our priority for success in our partnerships with customers. Our Service Center DACH offers qualified follow-up support for ERP, CRM and BI projects after the go-live and ensures your continued success.

Service Center DACH

Efficient processes guaranteed

Our Service Center in the DACH area is at any time available for our customers to provide the best possible support in solving their requests. We offer you:

  • Simple, intuitive ticket system for an efficient and cost-effective support structure
  • Transparency in order entry and current processing status
  • Support also outside normal business hours - on request for special projects or requirements also at special times and days
Find our collaboration tool here!
People make partnerships

"Human 2 Human" instead of "Business 2 Business"

We work with you to find solutions, over the phone, through screen sharing or right there on-site. If you’ve got a challenge, we’ve got the solution – that’s how our human 2 human Service Center DACH operates; we’re on hand to provide support with:


From module launches and supplementary software right through to code and performance audits or license checks.

Ticket System


... of fixed assets accounting, service, sales, logistics, production, project management, everything right down to time logging.

Ticket System

Adaptions & Updates

Adaptations and version updates for ERP-, CRM-, BI- and IT-systems.

Ticket System

Trouble and error messages

Rapid error resolutions, hotfixes or change request.

Ticket System

Learn about use of new technologies

Are you as a customer interested in using new technologies like IoT, machine learning or AI and need support?

Ticket System

Service Center Hotlines & Teamviewer

Switzerland: +41 41 414 28 99

Austria: +43 512 362 060 555

Germany: +49 34297 648 0


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