Energy Suppliers

Everything revolves around your customers

We offer you a preconfigured CRM industry solution with extensive and customisable functionalities based on the investment-safe standard software Microsoft Dynamics 365 Sales. 

Powerful Benefits

  • 360° overview of customers across sectors
  • Modern Workplace Integration with Teams, SharePoint, Outlook
  • Integration with ERP / billing systems, DMS, EDM and calculation systems
  • Representation of complex corporate and supply structures
  • Quotation processes B2C and B2B for commodity and non-commodity
  • Extensive standard business apps for marketing, sales, service
  • Presentation of up-selling and cross-selling potential
  • Flexible reporting and analytical CRM
  • Intuitive user interface

The 6 highlights of the CRM industry solution for the energy industry

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  • Business Partner, Lead, Contract and Relationship Management
  • Activity and contact management
  • Efficient search functions
  • Customer classifications and segmentation
  • Complex business partner structures
  • Multisectoral customer views and processes
  • Competitor information
  • Mobile CRM apps
  • Customer Service Management (removal, change of address, technical disturbance, requests and complains, ...)
  • Offer management for SLP, RLM and non-commodity (Solar Energy, E-Mobility, Energy related Services)
  • Campaign activities
  • Efficient and user-friendly data selection
  • Target group segmentation
  • Multichannel campaigns
  • Response processing
  • Event Management
  • Customer-specific expansion and adaption
  • Standard integration of SAP IS-U and Innosolv IS-E
  • Integration of ene't and GETAG WebServices
  • Analytical CRM including BI and AI technologies
  • CTI (computer-telephone integration)
  • Workflow management
  • Integration of Microsoft technologies such as portals, apps, etc.
  • Flexible implementation and expansion options

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