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Energizing customer service with intelligent automation
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Most digital projects fail not because the wrong software was chosen, but because the wrong questions were asked at the start. Our digital transformation consulting approach begins where others skip: with your processes, your people and the outcomes you actually need.We work with you to define a practical digital transformation strategy, align stakeholders, and create a realistic digital transformation roadmap that drives lasting business transformation.
When technology is selected before business processes are understood, implementations are built on assumptions. Those assumptions become expensive corrections later. We ensure the right questions are answered before any technology decision is made.
A project without agreed success criteria cannot be measured or defended. We define what success looks like from the start, so every decision can be evaluated against clear business outcomes.
Technology is adopted by people, not companies. A system that goes live on time but is not used by the organization has not succeeded. We treat user adoption as part of the digital transformation project, not as an afterthought on the last day before go-live.
You cannot plan realistically without understanding what you are actually building. We document business requirements, agree scope early, and provide realistic cost and timeline estimates before implementation begins.
Every project we run follows the same proven structure, from the first workshop to the day your team goes live and beyond. A clear digital transformation roadmap reduces risk and creates the conditions for for successful project delivery and lasting business transformation.
At the same time, three things run continuously:
We agree on everything before we implement anything.Before configuration begins, we run requirements workshops with your team to understand how the business actually works. We document and prioritize requirements, define scope, clarify responsibilities, and create a realistic project plan covering milestones, dependencies, testing, training, data migration and go-live. Only then does implementation begin.
Implement: We deliver in cycles, so you stay informed and in control.
Implementation happens in short delivery cycles rather than one large release. After each cycle, key users review progress, test functionality, and provide feedback. This helps identify issues early, supports changing business needs, and keeps the project moving forward with confidence.
We prepare your organization, not just your system.
Before go-live, we focus on readiness across people, processes, and technology. Users are trained, acceptance testing is completed, and go-live criteria are reviewed together. This ensures your team is prepared and confident before the solution goes into production.
Go-live is the start of the next phase, not the finish line.
After launch, we remain engaged to support users, monitor system performance, and resolve issues quickly. Once the solution is stable, we transition to ongoing support and identify opportunities for continuous improvement and future enhancements.
At the end of a BE-terna project, your team is using the solution, not reading a manual. Every phase produces tangible, approved deliverables that you can review, validate, and rely on. We do not consider a project successful when it goes live. We consider it successful when it delivers value in your daily operations and supports your broader business transformation goals. From the start, we define what success looks like based on your business goals and objectives. Success criteria, prioritized requirements, and acceptance conditions are documented before implementation begins and measured throughout the project lifecycle. Our approach applies across all major business solution projects, including ERP implementations, CRM platforms, Business Intelligence solutions, AI initiatives , and business process automation projects .
Working with BE-terna, elero successfully modernized its ERP landscape through a structured implementation approach built on collaboration, transparency, and expert guidance.
The results:
EFKO partnered with BE-terna to upgrade its ERP environment while ensuring business continuity. The project focused on careful planning, close cooperation, and minimizing disruption to daily operations.
Together with BE-terna, Wortmann modernized its ERP platform to support future growth. The project combined industry expertise, structured delivery, and close cooperation between business and technology teams.
ENSOL 360 partnered with BE-terna to replace fragmented systems with a unified Microsoft platform spanning finance, operations, and engineering. The project focused on alignment, standardization, and long-term scalability.
Explore answers to common questions about preparing for a successful digital transformation project. View FAQs
Every change is assessed for its impact on time, cost and scope and agreed with you before it enters the build. Nothing is added silently and nothing is ignored. You stay in control of what is being built and what it costs.
Through regular structured reviews at every phase milestone, with named owners on both sides. You always know the current status, what risks are on the table and what decisions are needed from you. We flag issues before they become problems.
We stay closely involved for the first weeks after go-live, monitoring the system, fixing issues quickly and supporting your users in the live environment. The exact duration is agreed per project. Once stable, we hand over to our support team with clear documentation.
We define success criteria, priorities, and expected outcomes at the start of the project. Throughout delivery, progress is reviewed against these objectives so decisions, scope, and investments remain aligned with your business goals, not just technical requirements.
Yes. Our consultants support organizations implementing ERP systems, CRM platforms, Business Intelligence solutions, AI initiatives , and business process automation projects . We tailor our approach to each solution while maintaining a consistent focus on business outcomes, adoption, and successful delivery.
Improvements identified during the project are documented and prioritised for a next phase, nothing falls through the cracks. After handover, you have a clear, agreed process for reporting issues and requesting changes.
Digital transformation consulting focuses on strategy, business requirements, stakeholder alignment, governance and roadmap development. Implementation services focus on configuring and deploying the chosen solution.
