Service and rental industry

Service and rental transformation

Build stronger market position with powerful, distinctive and industry focused solution. The solution offers a complete overview of the machine park fleet, current and future capacities, and flawless logistics processing. 

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Manage entire equipment structure

  • Configuration and offer - configure and visualize products directly with your customers
  • Production - maintan an overview of the current production situation at all times
  • Rental - optimise the entire rental process
  • Service and maintenance - holistic view of your service history
  • Mobile field service - intelligent on-site customer support
  • Analysis and evaluation - tailor-made reports, dashboards and widgets
EDER Familienholding GmbH & Co. KG

Several business areas - one ERP solution

Find out more, how BE-terna solution build for Rental and Service companies can help you stay competitive
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Modules and functionalities

Supply Chain Management

Service and Rental Management

Sales and Marketing

Analysis and Evaluation

Supply Chain Management

Always keep an overview of the whole supply chain.

  • Product configurator and product structures 
  • Change management 
  • Batch number and serial number management 
  • External production and extended work bench 
  • Material requirements planning 
  • Capacity planning 
  • Operational data recording 
  • Supply chain orders for transparent order networks 
  • Transport planning 
  • Packaging management 

Service and Rental Management

A key success factor: representing the core processes of service, rental and maintenance.

  • Rental agreements 
  • Rental offers 
  • X rental, up/down rental 
  • Fleet monitoring 
  • As-built structures 
  • Warranty and claims management 
  • Component life cycle management (usage, reliability, cost-effectiveness) 
  • Skills management for service technicians 
  • Service and technician planning 
  • Client service desk 

Sales and Marketing

Seamless collaboration of Sales and Service.

  • Opportunity Management 
  • Promotions 
  • Configuration (CPQ) 
  • Competitor management 
  • Price and conditions management 
  • Mobile Sales 

Analysis and Evaluation

Improved transparency and new insights.

  • Ready-made, expandable reports 
  • Individual dashboard and intuitive operation 
  • Integrated solution suite 
  • Feedback functions for predictive analyses, forecasts and budgeting 
  • In-memory calculation 
  • Integration of Microsoft Office documents  

In BE-terna we have a partner we can communicate with at eye level. In particular, we were very impressed with the degree of functional coverage offered by Infor M3; even the standard version meets almost all of our requirements.

Jürgen Schmitt, Head of IT
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The project was very important for us. We do not consider the introduction of M3 as a pure IT project, because all processes within the business are involved and we expect improvements in all areas.

Mag. Hermann Lindner, Managing Director
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With BE-terna, we have found a partner who supports us in achieving our ambitious goals.

Peter Eder, Managing Partner
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UP Group
Traktorenwerk Lindner GmbH
Eder GmbH