Service and rental transformation
Build stronger market position with powerful, distinctive and industry focused solution. The solution offers a complete overview of the machine park fleet, current and future capacities, and flawless logistics processing.
Manage entire equipment structure
- Configuration and offer - configure and visualize products directly with your customers
- Production - maintan an overview of the current production situation at all times
- Rental - optimise the entire rental process
- Service and maintenance - holistic view of your service history
- Mobile field service - intelligent on-site customer support
- Analysis and evaluation - tailor-made reports, dashboards and widgets
Several business areas - one ERP solution
Supply Chain Management
Always keep an overview of the whole supply chain.
- Product configurator and product structures
- Change management
- Batch number and serial number management
- External production and extended work bench
- Material requirements planning
- Capacity planning
- Operational data recording
- Supply chain orders for transparent order networks
- Transport planning
- Packaging management
Service and Rental Management
A key success factor: representing the core processes of service, rental and maintenance.
- Rental agreements
- Rental offers
- X rental, up/down rental
- Fleet monitoring
- As-built structures
- Warranty and claims management
- Component life cycle management (usage, reliability, cost-effectiveness)
- Skills management for service technicians
- Service and technician planning
- Client service desk
Sales and Marketing
Seamless collaboration of Sales and Service.
- Opportunity Management
- Promotions
- Configuration (CPQ)
- Competitor management
- Price and conditions management
- Mobile Sales
Analysis and Evaluation
Improved transparency and new insights.
- Ready-made, expandable reports
- Individual dashboard and intuitive operation
- Integrated solution suite
- Feedback functions for predictive analyses, forecasts and budgeting
- In-memory calculation
- Integration of Microsoft Office documents
Related Content
How Dynamics 365 Sales can help your business thrive
Modern sellers are overburdened with processes, information, tools and repetitive task, which makes it difficult to stay productive, efficient and meet customer expecations. But, this can be different. Companies which invest in modern, cloud-based CRM sales software are differentiating themselves from the competition and gain and winning more sales deals. Microsoft Dynamics 365 Sales is a perfect solution for companies that already use Microsoft 365. It helps sellers gain deeper insights, access customers and all customers' related data in one system and streamline sales process, so they can concentrate more on leads that matter. In this blog, we've put together 5 key benefits of Microsoft Dynamics 365 Sales, that will connect your processes, customer data and tools in the Microsoft Cloud.
In BE-terna we have a partner we can communicate with at eye level. In particular, we were very impressed with the degree of functional coverage offered by Infor M3; even the standard version meets almost all of our requirements.
The project was very important for us. We do not consider the introduction of M3 as a pure IT project, because all processes within the business are involved and we expect improvements in all areas.
With BE-terna, we have found a partner who supports us in achieving our ambitious goals.
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Banking digital transformation educational package
Find out how to do banking digital transformation the right way on real-life examples!
What you will get:
Six educational banking digital transformation real example videos & E-book