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Empower your organization with Agentic AI to reduce manual work and speed up operations. Discover how BE-terna's AI Agent solutions transform business processes across the value chain from finance to customer service with real-world use cases, implementation insights, and the technologies that make it possible. From strategic planning to deployment and scalable operation, we support you with both standard and fully customized solutions tailored to your business needs.
BE‑terna designs, builds, and operates enterprise‑grade Agentic AI solutions that enable autonomous workflow automation by seamlessly combining AI Agents, process automation (RPA/DPA), and your core IT systems into scalable, secure, traceable workflows that deliver measurable results.We support you at every stage from strategic planning to rollout and scaling with flexible solutions that can be standardized or fully customized to fit your business.
Agentic AI transforms Artificial Intelligence from a support tool into an execution layer for your organization.
Agentic AI doesn’t just read data. It understands goals, rules, and priorities to take the right action in each situation.
It processes emails, reports, and documents, extracting relevant information and turning unstructured inputs into actionable triggers.
AI Agents connect with ERP and CRM systems, CRM, and legacy platforms and completes tasks automatically without requiring manual handoffs.
Agentic AI follows defined objectives and rules to decide on the next best action and execute it consistently across processes.
Agentic AI continuously improves its performance by learning from outcomes, feedback, and real operational data over time.
Designed for secure, high-volume environments, Agentic AI meets the needs of regulated industries and mission-critical operations. Every action is logged for full transparency, supporting enterprise governance and auditability in agentic AI.
Agentic AI delivers results when your business faces high volume, complex workflows, and constant change.At BE-terna, we put Agentic AI to work across the value chain, including sales, logistics, production, purchasing, and finance. All our Agentic AI solutions are tailored to your needs and can run fully automated or with a human in the loop, depending on your process and governance requirements.Explore our Agentic AI use cases below and get to know real examples of these use cases.
Our automated logistics and intelligent supply chain assistant, ALISA AI, learns from your data and supports your teams with demand forecasting, order recommendations, and production planning, with a high level of automation.
Finance agents can support your teams by automating invoice processing end to end. These agents can detect and classify incoming invoices, extract relevant data from attachments, validate and enrich the information against defined rules and master data, and transfer the approved data into your ERP system.
Quality management agents can collect quality signals, validate them against ERP and QMS data, and draft nonconformance records and corrective actions for quick review and closure.
Sales and customer service agents can support your teams by taking over repetitive manual tasks across a wide range of customer and prospect requests. These agents can read and classify incoming emails, retrieve the right information from your ERP and CRM systems, and draft a response for your employees to review and send.
BE-terna is your implementation partner for Agentic AI automation. We help you build enterprise AI agents that execute securely across your workflows, supported by AI governance, monitoring, and clear accountability.
Outdoor apparel and equipment brand VAUDE Sport GmbH & Co. KG partnered with BE‑terna to introduce an AI agent that supports the internal sales team by automating routine order processing and email handling directly within their Microsoft Dynamics 365‑based system.
The result:
Lingerie and apparel manufacturer mey Handels GmbH is innovating its new label “Mes Amis” with an AI‑powered solution developed with BE‑terna and Microsoft to automate product data and content.
Austrian energy provider illwerke vkw teamed up with BE-terna to modernize its customer service using Microsoft Dynamics 365 Customer Service, Power Automate, and AI Builder – enabling efficient, AI-driven automation.
BE-terna is a UiPath Platinum Partner, bringing proven expertise in intelligent automation.
UiPath is one of the world’s leading platforms for enterprise automation, from RPA to AI-powered Agents. Its robust toolset enables secure, scalable execution across systems, making it a strong foundation for Agentic AI solutions that go beyond task automation to autonomous process execution.
As a long-standing Microsoft Solutions Partner, BE-terna delivers enterprise-ready automation built on the Microsoft Power Platform.
With tools like Power Automate, Power Apps, and Azure AI Services, Microsoft provides a flexible and secure foundation for implementing Agentic AI. These technologies enable AI Agents to connect, act, and scale within your existing Microsoft ecosystem, from ERP to CRM to custom workflows.
Jannis is a Solution Sales Specialist in the Automation business line with a strong focus on Agentic AI. He supports customers in identifying high-impact automation use cases and in leveraging agent-based solutions to streamline processes and increase operational efficiency.
Agentic AI takes artificial intelligence beyond passive assistance of chatbots and copilots.
Agentic AI systems act independently within defined goals and rules. They initiate, execute, and complete entire processes by interacting with your existing systems and data. This way, autonomous AI Agents function like a digital colleague that coordinates, optimizes, and delivers results across your organization.
Agentic AI systems are designed to:
RPA (Robotic Process Automation) focuses on automating repetitive tasks by mimicking human interactions with user interfaces (e.g., clicking, copying data, processing forms). It is highly effective for stable and rule-based processes with higher volumes.
DPA (Digital Process Automation) goes beyond task automation by orchestrating end-to-end workflows, including approvals, human-in-the-loop activities, exception handling and integration into business applications through APIs.
AI Agents are intelligent software entities that can reason, interpret context, make decisions and interact with systems or users. Unlike classic automation, agents can operate in less structured environments and dynamically adjust their behavior.
Agentic Process Automation combines automation platforms with AI Agents. It enables processes to be executed autonomously even when they involve ambiguity, incomplete data or decision-making. It is the next evolution of process automation, shifting from “rule-based execution” to “goal-oriented execution.”
In short:
RPA automates tasks, DPA orchestrates workflows, AI Agents provide intelligence and Agentic Process Automation delivers autonomous execution through agentic orchestration.
Agentic AI systems typically consists of the following key building blocks:
Together, these elements enable autonomous AI agents to operate reliably within enterprise environments and continuously improve.
Agentic AI is particularly valuable for processes that are:
Typical Agentic AI use cases include:
Agentic AI is especially strong where traditional automation reaches its limits due to complexity or ambiguity.
The ROI depends on the process maturity and complexity, but typical measurable benefits include:
Many organizations see a positive ROI and measurable value within the first 3 months, particularly in high-volume or high-cost processes.
Additionally, the additionally created automation foundation enables continuous value generation through scaling. We help quantify impact from the start with clear KPIs.
After an initial implementation, we continue supporting you with:
Our goal is to build long-term value, not just deliver a one-off solution.
To implement Agentic AI, you’ll need:
We handle the complexity for you and tailor the architecture to your digital maturity level.
Traditional AI automation often focuses on isolated tasks such as classification, OCR or chatbot interactions.
Agentic AI goes further by enabling AI systems to plan, decide, and execute actions across tools, supported by intelligent process orchestration, governance, and traceability.
Yes, when implemented with the correct governance model.
BE-terna ensures:
This makes Agentic AI suitable for industries such as banking, insurance, healthcare and public sector.
This is addressed through a combination of:
Agents should not be treated as uncontrolled systems, but as governed enterprise capabilities.
Yes. Agentic AI is most powerful when integrated into existing automation ecosystems such as:
It does not replace existing automation investments, it enhances them.
In many cases, BE-terna can deliver a first productive solution within 2–4 weeks, depending on complexity, access to systems, and stakeholder availability.
Not sure where to start?
Let’s identify your first Agentic AI use case in a focused discovery session.
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For more than a decade, Robotic and Digital Process Automation (RPA / DPA) have helped organizations automate repetitive, rule-based tasks. However, automation is evolving — and AI agents are leading the way. As intelligent automation matures, many wonder: What’s the real difference between RPA, Gen AI, Agentic AI — and where does Agentic Process Automation come in?
