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4 min read • Apr 03, 2026
A European customer services provider standardizes finance processes, group-wide and regulatory reporting, and automates eInvoice workflows to support scalable growth.As Mplus Group expanded across Europe through acquisitions, finance operations became increasingly complex. Different ERP systems across group companies slowed daily accounting work and made group-wide and regulatory reporting more demanding in a multi entity, multi-country environment. Together with BE-terna, Mplus implemented Microsoft Dynamics 365 Business Central as a unified finance platform. Incoming eInvoice processing was automated using the Microsoft Power Platform, enabling faster workflows, greater transparency, and real-time financial insights across the group.
MPlus Croatia d.o.o. is the central finance entity of Mplus Group, a European leader in business process and technology outsourcing and part of the BOSQAR INVEST group. Mplus Group provides outsourced customer service and business process solutions for international brands, operating large multilingual service centers supported by technology platforms. With over 12,800 employees and operations across 13 countries, Mplus supports international and global brands across telecommunications, finance, logistics, technology, energy, and consumer goods. The group delivers customer services in more than 32 languages through an extensive network of operational centers across Europe and beyond.
Rapid expansion through mergers and acquisitions increased pressure on finance operations. Multiple ERP environments across subsidiaries led to manual effort, inconsistent processes, and delays in group-wide and regulatory reporting.
Mplus was looking for a partner that combines Microsoft expertise with experience in complex, multi-entity and multi-country environments. Equally important were European delivery capabilities and close, hands-on collaboration. BE-terna was selected for its experience with Microsoft Dynamics 365 Business Central implementations across international organizations and its customer focused, hands-on approach.
BE-terna implemented Microsoft Dynamics 365 Business Central as the central finance and accounting platform for the group. The rollout for the central Croatian entity was completed within three months, including training, data preparation, testing, and go live. Smaller subsidiaries were onboarded within two weeks, enabling fast adoption across the group.
The solution was designed to enable integration with the group’s data warehouse through API, creating a scalable foundation for centralized reporting and analytics initiatives. As a cloud-based software as a service solution, Business Central provides continuous access to new functionality without separate upgrade projects, supporting long term scalability and flexibility.
A central part of the project was the automation of incoming eInvoices, in compliance with local regulatory requirements.
This approach transformed invoice processing into a largely automated, traceable, and efficient workflow across the group, reducing manual effort and increasing process transparency.
Discover how BE-terna supports finance teams with Microsoft Dynamics 365 Business Central and intelligent automation.
Automation and real-time insights have transformed the way we manage finance operations across the group. The transition was smooth, thanks to BE-terna’sthorough training and ongoing support.
Automation and real-time insights have transformed the way we manage finance operations across the group. The transition was smooth, thanks to BE-terna’s
thorough training and ongoing support.
By combining Microsoft Dynamics 365 Business Central with intelligent automation, BE terna helped Mplus standardize finance processes, improve efficiency across subsidiaries, and establish a scalable platform that supports continued growth across Europe.
Additional initiatives, including Business Central rollouts for newly acquired companies and financial planning projects, are currently underway or in preparation.
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