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5 min read • Nov 18, 2025
Poloplast is one of Europe’s leading providers of high-performance plastic piping systems for building technology, infrastructure, and industrial applications. Backed by over 70 years of experience, high production depth, and a strong focus on quality, sustainability, and innovation, the company delivers globally benchmarked solutions—from product development to on-time delivery.
In manufacturing, efficiency, delivery reliability, and quality are defined not just by machinery but by the processes behind them. Poloplast wanted to visualize its actual process flows. After successfully implementing Microsoft Dynamics 365 Finance and Supply Chain Management and joining the preview program for Microsoft Demand Planning, the company took the next step: gaining transparency through Microsoft Power Automate Process Mining.
Together with its digitalization partner BE-terna, Poloplast analyzed two critical processes: internal warehouse movements and incoming invoice handling.
For its first use case, Poloplast used the warehouse analysis template integrated in Microsoft Dynamics Finance & Supply Chain Management to examine material flows. The result: 138 different process variants. The visual insights revealed the real-world complexity of operations. Heatmaps made paths, transitions, and frequencies tangible—providing a foundation for targeted discussions on standardization and efficiency.
A heatmap-based process map visually highlighted bottlenecks and supported process transparency.
A particularly valuable aspect: Poloplast had just completed a major warehouse restructuring prior to the project. Process Mining enabled the company to objectively assess the changes, analyzing movement data, warehouse zones, and throughput times. This provided measurable insights into the impact of the redesign and offered a solid foundation for future structural decisions.
The analysis delivered more than just efficiency gains. It enhanced audit readiness with fully documented process steps, supported onboarding with clearly visualized workflows, and shifted cross-departmental discussions from assumptions to facts.
Microsoft Power Automate Process Mining analyzes digital event data from ERP, DMS, or logistics systems and visualizes them as transparent process models. This allows companies to:
The result: a learning, data-driven process landscape.
BE-terna has supported Poloplast for many years as a trusted digitalization partner. The collaboration spans the implementation of Microsoft Dynamics 365 and a joint demand planning initiative with Microsoft. Building on this foundation, BE-terna supported the rollout of data-based process analysis with Process Mining—bringing industry knowledge, technological expertise, and direct access to Microsoft into the partnership.
“We expected process diversity—but identifying 138 warehouse process variants still surprised us. Process Mining helps us understand this complexity and improve it step by step.”
- Patrick Keller, ERP & IT, Poloplast
Looking ahead, Poloplast plans to use insights from Process Mining to drive automation. AI-powered agents are expected to take over tasks such as automated order processing and delivery notifications—based on clearly defined and documented process patterns.
BE-terna helps companies turn data into insights and action—using Process Mining, Microsoft Dynamics 365, and the Power Platform.
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