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3 min read • May 09, 2025
Customers don’t think in channels. Yet many contact centers still manage voice, chat, email, and social media in separate systems. The result? Delays, missed context, and lower satisfaction—for both teams and customers.
Microsoft Dynamics 365 Contact Center brings AI, automation, and omnichannel capabilities together in a purpose-built platform—designed for how modern service teams operate. Whether you’re in finance, retail, hospitality, or healthcare, this solution enables your team to deliver support that’s faster, more personal, and ready to scale.
Microsoft was recently named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025, highlighting its strength in delivering intelligent, connected customer experiences. Dynamics 365 Contact Center is the result of that leadership, combining enterprise-grade AI with established CRM capabilities to enhance every interaction. From first contact to resolution, your teams are empowered to provide the kind of service today’s customers expect—and tomorrow’s loyalty depends on.
This isn’t just another add-on. It’s a Copilot-first, AI-powered platform that integrates seamlessly with your CRM, communication channels, and Microsoft Dynamics 365 solutions.
Built to work hand in hand with Dynamics 365 Customer Service and the broader Microsoft ecosystem, the contact center becomes a key part of your end-to-end service strategy—not a standalone tool.
Key capabilities include:
Great service does more than solve problems. It builds relationships.
By offering consistent, personalized support across every channel, Dynamics 365 Contact Center helps you create memorable moments that build trust—and keep customers coming back.
Every well-handled interaction becomes a step toward lasting loyalty and stronger customer connections.
As customer expectations continue to rise, so does the cost of falling short—missed opportunities, lower satisfaction, and higher churn. Traditional contact centers can’t solve that. But the right platform can.
With BE-terna and Microsoft Dynamics 365 Contact Center, you get a future-ready solution, proven technology leadership, and tailored implementation that fits your business.
Let’s simplify support. Empower your teams. And deliver the experience your customers deserve.
Empower your team to deliver fast, personal, and seamless support experiences. Discover how our CRM solutions and next-generation contact center can help you build lasting customer relationships—starting today.
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