From the IT Director's Desk: How Ensol Brought Security and Governance to a Global Engineer-to-Order Operation

What he found was a familiar picture for any IT leader stepping into a fast-growing international operation: informal workflows, fragmented tools, and processes that had never been reviewed against security standards.

The problem wasn't the tools. It was the absence of control.

Every department had its own way of working. Engineering tracked hours in spreadsheets. Sales managed pipelines in email threads. Procurement operated from its own data sources. Finance reconciled across entities manually, country by country.

For IT leadership, this created a specific set of problems that went beyond inefficiency. There was no central view of users, data, or system activity across the organisation. Legacy processes had never been aligned with security policy. And as Ensol expanded into new legal jurisdictions  each with its own compliance requirements the exposure grew with every new market.

"When we moved to Microsoft, we eliminated a whole set of uncontrolled processes that were not aligned with our security policies. It was a major step forward." 

Zlatan Hrvatin, Head of IT, Ensol d.o.o.

What the implementation meant for IT

The platform BE-terna implemented wasn't just a new set of tools it was a governance framework. For IT, the shift was from reactive support to proactive control.

Role-based access controls replaced manually maintained permissions. Centralised identity management gave IT a single view across the organisation. Data governance was established consistently across Finance, CRM, and project management workloads — not department by department, but at platform level.

The security gaps that had accumulated over years of informal workflows were addressed systematically, not patched one by one.

From fragmented oversight to full control

Before the implementation, IT had no reliable way to know what data lived where, who had access to what, or whether workflows across the business were compliant. After it, the picture is fundamentally different.

Non-compliant legacy processes have been eliminated. Every user, system, and data flow sits within a governed platform. And when new requirements emerge a new market, a new compliance obligation the infrastructure is built to absorb them without starting over.

Microsoft Copilot is currently being rolled out across key business processes, extending the platform's value into AI-assisted workflows. CRM optimisation is underway as part of the expanded BE-terna partnership.

"We've improved communication, set concrete next steps, and agreed on further collaboration. There is a lot of potential ahead and I'm confident we'll continue on the path we've set together." 

Zlatan Hrvatin, Head of IT, Ensol d.o.o.

The IT lesson from Ensol's implementation

Fast-growing companies that operate across multiple countries face a specific IT challenge: the business scales faster than the governance framework beneath it. By the time the gaps become visible, the exposure is already significant.

What Ensol's IT leadership did and what BE-terna supported was treat the platform not as a software project, but as a governance reset. The technology was the vehicle. Control was the destination.