Retail and Commerce Industry

End-to-end solutions to drive your retail success

Whether you are a 300-store operation, wholesaler or a specialty online only retailer, BE-terna combines extensive industry know-how with the latest Microsoft technologies, custom solutions and strategic partners network to offer you a holistic approach and end-to-end retail solutions designed so you can thrive in this everchanging environment.

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Transformation designed for your retail business

Drive your business through optimisation, automation and digitalisation of the entire end-to-end process with our customisable business solutions:

  • Be ready today for the demands of tomorrow - our retail solutions are future-oriented and designed exactly for your industry
  • Reduce your operating costs through higher process efficiency
  • Maximise your revenue generation by effective implementation of marketing and sales strategy​
  • Scale your business, reduce infrastructure and increase data security with cloud capabilities​
  • Achieve management and decision-making agility through smart reporting​
  • Increase customer loyalty and satisfaction through efficient use of your data potential
  • Optimise customer data analysis by utilising artificial intelligence and machine learning

Modules and functionalities

Ensure a smooth consumer shopping journey and seamless integration of front-end and back-end process​es
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CONSUMER FACING

Planning & Procurement

Merchandising & Distribution

Marketing

Sales operations

Fulfill, Service & Financials

Consumer Facing

Front-end processes

Create lifelong customers by delivering a smooth end-to-end journey, all the way from awareness campaigns and loyalty programs, to on-time delivery and always-on customer service. Through integrated touchpoints drive your conversion by meeting your customer when and where they want in a seamless and connected manner.​

Consumer Facing

Planning & Procurement

Back-office processes

Through a connected ERP and Data Management system, backed by AI and machine learning, manage your retail business in an agile manner and make smarter decisions, based on data and facts versus gut and feeling.

Planning & Procurement

Merchandising & Distribution

Back-office processes

Run a smooth end-to-end supply chain operation, from warehouse management and transportation to optimised supply & demand forecasting and accurate assortment management. Reduce customer friction by preventing stockouts. 

Merchandising & Distribution

Marketing

Back-office processes

Connect the customer facing marketing with the back-end activities that will enable you to talk to your customers in a personalized and consistent manner on a global automated scale. Drive profitability by optimized promotions and marketing campaigns.

Marketing

Sales operations

Back-office processes

Empower your team, whether they are in a call center or brick and mortar location, to drive sales and deliver superb customer service through user friendly back-end applications. 

Sales operations

Fulfill, service & financials

Back-office processes

Reduce operating costs by simplifying invoicing & billing process and optimising delivery while driving customer satisfaction all the way through post-purchase experience.

Fulfill, service & financials

Not sure how to kick-start your digital transformation?

We offer you a benefit-oriented approach to strategising, planning and implementing your digital transformation strategy, powered by the Microsoft Catalyst method.

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Our industry solution for the fashion sector

This is where the threads come together: find out how our industry solution, designed specifically for the fashion sector, can help you grow your business.
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Powerful apps and add-ons

Find the perfect additions to your retail solution

Extend the functional scope of our industry solutions even further with our optimally aligned apps and add-ons