End-to-end solutions to drive your retail success
Whether you are a 300-store operation, wholesaler or a specialty online only retailer, BE-terna combines extensive industry know-how with the latest Microsoft technologies, custom solutions and strategic partners network to offer you a holistic approach and end-to-end retail solutions designed so you can thrive in this everchanging environment.
Transformation designed for your retail business
Drive your business through optimisation, automation and digitalisation of the entire end-to-end process with our customisable business solutions:
- Be ready today for the demands of tomorrow - our retail solutions are future-oriented and designed exactly for your industry
- Reduce your operating costs through higher process efficiency
- Maximise your revenue generation by effective implementation of marketing and sales strategy
- Scale your business, reduce infrastructure and increase data security with cloud capabilities
- Achieve management and decision-making agility through smart reporting
- Increase customer loyalty and satisfaction through efficient use of your data potential
- Optimise customer data analysis by utilising artificial intelligence and machine learning
Meet us in person
Consumer Facing
Front-end processes
Create lifelong customers by delivering a smooth end-to-end journey, all the way from awareness campaigns and loyalty programs, to on-time delivery and always-on customer service. Through integrated touchpoints drive your conversion by meeting your customer when and where they want in a seamless and connected manner.
Planning & Procurement
Back-office processes
Through a connected ERP and Data Management system, backed by AI and machine learning, manage your retail business in an agile manner and make smarter decisions, based on data and facts versus gut and feeling.
Merchandising & Distribution
Back-office processes
Run a smooth end-to-end supply chain operation, from warehouse management and transportation to optimised supply & demand forecasting and accurate assortment management. Reduce customer friction by preventing stockouts.
Marketing
Back-office processes
Connect the customer facing marketing with the back-end activities that will enable you to talk to your customers in a personalized and consistent manner on a global automated scale. Drive profitability by optimized promotions and marketing campaigns.
Sales operations
Back-office processes
Empower your team, whether they are in a call center or brick and mortar location, to drive sales and deliver superb customer service through user friendly back-end applications.
Fulfill, service & financials
Back-office processes
Reduce operating costs by simplifying invoicing & billing process and optimising delivery while driving customer satisfaction all the way through post-purchase experience.
Not sure how to kick-start your digital transformation?
We offer you a benefit-oriented approach to strategising, planning and implementing your digital transformation strategy, powered by the Microsoft Catalyst method.
Our industry solution for the fashion sector
Find the perfect additions to your retail solution
Related Content
A Golden Record and why it is crucial in today’s retail environment
Continuing our end-to-end consumer shopping journey, where so far, we have covered the importance of smooth connections between back and front end, we have another equally important topic to dig into – the need for joining multiple data silos into a single customer profile, with the focus on a single point of truth and a Golden Record.
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Banking demo request
We’re looking forward to showing you our Customer Engagement platform for Banking Industry.
Just complete the form below, and let us show you around with a product demo based on your needs.
Banking digital transformation educational package
Find out how to do banking digital transformation the right way on real-life examples!
What you will get:
Six educational banking digital transformation real example videos & E-book