Whether you are a 300-store operation, wholesaler or a specialty online only retailer, BE-terna combines extensive industry know-how with the latest Microsoft technologies, custom solutions and strategic partners network to offer you a holistic approach and end-to-end retail solutions designed so you can thrive in this everchanging environment.
Drive your business through optimisation, automation and digitalisation of the entire end-to-end process with our customisable business solutions:
Create lifelong customers by delivering a smooth end-to-end journey, all the way from awareness campaigns and loyalty programs, to on-time delivery and always-on customer service. Through integrated touchpoints drive your conversion by meeting your customer when and where they want in a seamless and connected manner.
Through a connected ERP and Data Management system, backed by AI and machine learning, manage your retail business in an agile manner and make smarter decisions, based on data and facts versus gut and feeling.
Run a smooth end-to-end supply chain operation, from warehouse management and transportation to optimised supply & demand forecasting and accurate assortment management. Reduce customer friction by preventing stockouts.
Connect the customer facing marketing with the back-end activities that will enable you to talk to your customers in a personalized and consistent manner on a global automated scale. Drive profitability by optimized promotions and marketing campaigns.
Empower your team, whether they are in a call center or brick and mortar location, to drive sales and deliver superb customer service through user friendly back-end applications.
Reduce operating costs by simplifying invoicing & billing process and optimising delivery while driving customer satisfaction all the way through post-purchase experience.
We offer you a benefit-oriented approach to strategising, planning and implementing your digital transformation strategy, powered by the Microsoft Catalyst method.