Discover Customer Service with Microsoft's Contact Center
Recorded Webinar

Discover Customer Service with Microsoft's Contact Center

1 min read • Oct 15, 2025

Discover how AI-powered customer service can help your teams work smarter. Watch this expert-led session on Microsoft’s modern Contact Center.

What you'll learn in this webinar

Modern customers expect more - and traditional contact centers are struggling to keep up.

In this recorded session, we’ll explore how Microsoft Dynamics 365 Contact Center helps companies:

  • Deliver consistent support across every channel
  • Empower agents with AI-based tools
  • Enable intelligent self-service
  • Give supervisors actionable insights
  • Run operations efficiently - even if you don’t use Microsoft CRM

Speakers: 

Bojan Toprek

Business Development Manager, BE-terna

Ivica Ivančić

Senior Cloud Solution Architect, Microsoft Croatia

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