Service and rental industry

Streamline Rental & Service Operations with Industry-Specific ERP

Maximize equipment profitability and uptime with a proven cloud ERP solution tailored for rental, service, and equipment-focused businesses.
BE-terna delivers a ready-to-run ERP platform built on Infor M3 CloudSuite Equipment — combining deep industry functionality with best practices, preconfigured workflows, and ERP implementation expertise.
Preconfigured Workflows – Embedded Industry Best Practices – Scalable ERP Across Borders

Optimize Every Stage of the Equipment Lifecycle

BE-terna implements Infor M3 CloudSuite Equipment, a powerful ERP solution tailored to the needs of equipment rental and service providers. This industry-specific rental ERP software empowers businesses to manage every phase of the asset lifecycle — from flexible rental contracts and predictive maintenance to real-time asset tracking and mobile service operations.

Designed for scalability, this equipment rental ERP platform supports global business models with multi-language, multi-currency, and multi-entity capabilities. The result? Boosted profitability, reduced downtime, and harmonized operations across all locations — all delivered through expert implementation by BE-terna.

Solving Rental & Service Challenges

Predictive Service Planning

Maximize Equipment ROI: For high-value assets, availability and performance are critical. Our platform offers full lifecycle tracking, real-time condition monitoring, and automated service scheduling. Predictive maintenance reduces unplanned downtime and helps each asset perform at its peak.

Centralized Spare Parts & Field Operations

Streamline Complex Rental & Service Workflows: From short-term rentals to SLA-driven field services, manage everything in one place. BE-terna, powered by Infor M3 CloudSuite, centralizes pricing, invoicing, scheduling, and logistics — delivering seamless, automated experiences across the board.

Digital Transformation for Growth

Scale Beyond Legacy Systems: Outdated, disconnected tools hold you back. Our cloud-based solution replaces them with a modern, integrated platform for analytics, planning, and operations — ideal for businesses expanding across regions or business units.

Key Capabilities of Infor CloudSuite™ Equipment

As an Infor Gold Partner, BE-terna implements Infor CloudSuite™ Equipment — a powerful, cloud-based ERP solution tailored for equipment rental, service, and asset-heavy industries.

Modules and Functionalities

The ERP platform supports the entire equipment lifecycle: from quoting and ental to servicing, analytics, and fleet optimization — helping you operate smarter and scale faster.

Equipment Quotation Management

Operational Excellence

Supply Chain Management

Integrated Rental Management

Outcome-Based Contracts

Employee Productivity

Future-Ready Technology

Accelerate complex sales and rental quotations with advanced CPQ tools tailored for multiple business models — whether selling, leasing, or renting equipment.

  • Configure custom equipment packages visually using the graphical configurator, integrated with Infor Document Management.
  • Search in real time across available inventory, rental fleets, and incoming stock.
  • Manage and print quotes using Print Studio, and track them through the M3 order fulfillment process.
  • Analyze deal margins instantly using the deal profitability tracker.

Outcome: Faster quoting cycles, improved accuracy, and increased win rates.

Gain full financial control and visibility over your equipment fleet across departments and processes.

  • Monitor ROI across service, purchasing, manufacturing, and distribution.
  • Apply equipment lifecycle costing and revenue models to assess long-term profitability.
  • Manage each asset from commissioning to resale, ensuring full compliance and uptime.
  • Empower your workforce with mobile access to service and operational data.

Outcome: Higher ROI, reduced lifecycle costs, and optimized fleet usage.

Unify your parts, inventory, and logistics in a single, connected system for end-to-end visibility.

  • Get real-time insights into raw materials and aftermarket parts availability.
  • Coordinate forward and reverse logistics for returns, repairs, and remanufacturing.Handle complex workflows like core returns, parts swaps, and warranty claims efficiently.

Outcome: Lower inventory costs, faster service, and improved traceability.

Run your entire rental operation on one platform — from lead capture to invoicing and asset return.

  • Support flexible models: rental, lease, rent-to-own, or bundled services.
  • Standardize operations with Lead-to-Invoice best practices.
  • Control fleet acquisition, maintenance, relocation, and return processing in one view.
  • Automate tasks like return inspections, contract terminations, and delivery logistics.

Outcome: Leaner operations, higher fleet turnover, and consistent customer service.

Evolve from basic usage billing to performance-based pricing models that reflect true customer value.

  • Automate meter-based invoicing using actual equipment usage data.
  • Set and monitor SLAs with embedded compliance tracking.
  • Forecast service needs and manage fleet-level contracts with precision.

Outcome: Transparent invoicing, stronger customer alignment, and scalable revenue streams.

Equip your teams with role-specific tools to improve efficiency — whether in the field, warehouse, or office.

  • Deliver personalized dashboards and real-time widgets based on user roles.
  • Support mobile workforce enablement for service technicians, sales, and logistics staff.
  • Enable cross-department collaboration with integrated workflows and embedded analytics.

Outcome: Better adoption, faster response times, and reduced process friction.

Stay competitive with disruptive digital capabilities powered by IoT, AI, and machine learning.

  • Use IoT and telematics to trigger maintenance based on real-time usage.
  • Predict failures, optimize pricing, and improve forecasting with AI-driven analytics.
  • Scale effortlessly with big data infrastructure and semantic search.
  • Automate complex tasks using digital assistants and robotic process automation (RPA).

Outcome: Proactive operations, data-driven decisions, and digital competitive advantage.

Ready to start your journey with us?

In the Service & Rental industry, managing complex service contracts, optimizing equipment utilization, and ensuring seamless coordination across rental cycles are key challenges. At BE-terna, we specialize in ERP solutions built to meet these specific demands—helping you streamline operations, boost service quality, and maximize profitability.
Book a free consultation call today and discover how our tailored ERP solutions can transform your Service & Rental business.

Talk to our experts

Johannes Grall-Wiest

Inside Sales Specialist

As your first point of contact at BE-terna, I take the time to address your challenges, wishes, and goals in the digital environment. Whether it's ERP, CRM, BI, AI, Modern Workplace, Sustainability, and much more—together we'll find the right approaches and connect you with the right experts.

johannes.wiest@be-terna.com

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Download: Infor CloudSuite™ Equipment Brochure

As an Infor Gold Partner, BE-terna delivers a proven solution tailored to equipment rental and service businesses.
This brochure highlights how the platform supports every aspect of the lifecycle — from quoting and rental to servicing and analytics.

Learn how to reduce downtime, improve asset visibility, and scale globally with Infor CloudSuite™ Equipment.
Want to explore the full technical scope of the ERP solution we implement?
Visit Infor’s product page for more detailed specifications or scroll through the Infor brochure.
Download brochure

Why BE-terna Is Your Ideal Equipment Software Partner

BE-terna delivers a ready-to-run solution tailored for rental, service, and equipment businesses — backed by years of industry experience.

  • Industry-Specific Add-ons: Manage damage tracking, cross-rental, fleet handling, and more.
  • Fast Time-to-Value: Leverage prebuilt templates and processes for quick deployment.
  • Hands-On Industry Expertise: We understand your operational challenges — and solve them fast.
  • One Integrated Platform: From sales to service, run it all on one cloud-based solution.
  • Scalable & Global: Multi-language, multi-currency, and multi-entity support for international growth.

Perfect Match

BE-terna is an Infor Gold Channel Partner for the entire German-speaking world - the highest certification grade a company can achieve. This certification has helped to establish us as a highly qualified partner for ERP projects. We sell, implement and service the entire Infor M3 family of products.

More about Infor

In BE-terna we have a partner we can communicate with at eye level. In particular, we were very impressed with the degree of functional coverage offered by Infor M3; even the standard version meets almost all of our requirements.

Jürgen Schmitt, Head of IT
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The project was very important for us. We do not consider the introduction of M3 as a pure IT project, because all processes within the business are involved and we expect improvements in all areas.

Mag. Hermann Lindner, Managing Director
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With BE-terna, we have found a partner who supports us in achieving our ambitious goals.

Peter Eder, Managing Partner
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