Meet the BE-terna Utilities Customer Engagement solution (CRM), tailored and customisable for Utilities, Energy and e-mobility providers who want to excel in Sales, Marketing and Customer Service.
Business today revolves around customers more than ever, and the utilities industry is no exception.
Customers expect that energy suppliers should be able to anticipate their needs, make relevant suggestions before they even make contact, and deliver a better experience than the industry competitors on the market.
Win the utilities market with a leading utilities integrated CRM solution for energy suppliers that empowers you to:
A complete customer overview containing relevant customer data from multiple data sources, and supporting sales, customer service and marketing departments
Keep track of your prospects in real-time, sell faster and smarter with automated sales automation, aligned with any pricing scenario for any type of utilities service or product.
Reduce operational costs and focus on your business growth with automated customer service and true omni-channel customer experience via a single point of entry.
From automated, algorithm-driven processes to tailor offers to individual customers based on their behaviour, utilities companies can manage their customer bases more effectively and prevent churn.
Reduce support costs and empower your customers and partners with an interactive self-service web portal, mobile app, chatbot agents, and knowledge base.
Work smarter, not harder, to scale your utilities business.