Expert talk

Don't miss out! Counting days till the new Microsoft Dynamics 365 release for Sales, Customer Service, Marketing and Power Platform

Microsoft had published the Dynamics 365 release plan for autumn 2021 with brand new features that will be released between October 2021 and March 2022.

Wednesday 22 September, 2021 09:00 - 09:30

Details

Date: Wednesday, 22 September, 2021
Time: 09:00 - 09:30
Where: ON-LINE
Register for the Event

Microsoft has published the Dynamics 365 release plan for autumn 2021, with brand new features that will be released between October 2021 and March 2022.

You can either browse the release plan online (more than 400 pages) or join us at our 30min interactive webinar

 As with previous releases, Andrej Černivec (Customer Landing Manager at BE-terna) will again present an overview of the most important and eye-catching features that are going to be your new best friend(s) if you work in sales, customer service or marketing.

The new release brings innovations that provide you with significant capabilities to transform your business.

The most powerful features that will be examined include:

Power Platform

  • Easier searching and linking of records
  • Improved sharing between users
  • New bulk edit experience
  • New way of viewing related information

Dynamics 365 Sales

  • Teams integration
  • New workspace - Deal Manager
  • Inline record editing
  • Forecasting improvements

Dynamics 365 Customer Service

  • Teams integration
  • Enriched timeline
  • New view for agents
  • Improved scheduling
  • New call-centre capabilities

Dynamics 365 Marketing

  • Teams integration
  • Power Automate integration
  • Expanded segment creation capabilities
  • AI-based content generation
  • Customer Journey visualisation within Customer Insights

Apply here

Don't miss this opportunity to be among the first users in the world to discover the newest release features!

About the Author

Andrej Černivec

Customer Landing Manager

Don't miss out

Wednesday 22 September, 2021 09:00 - 09:30

Register for the event and get fresh insights, learn new tips and tricks from people and companies using our tools in order to power their data driven decisions.