Microsoft Dynamics 365

Microsoft Dynamics 365 connects your entire business 

With Microsoft Dynamics 365, you can effortlessly connect your business, people, and data with one single business solution suite that goes beyond traditional ERP and CRM. 

Business challenges to solve with Microsoft Dynamics 365

Microsoft Dynamics 365 is a comprehensive business application suite designed to address various challenges faced by companies across different industries. Some key challenges that Dynamics 365 aims to solve include:

  • Data Fragmentation: Many companies struggle with fragmented data across various departments and systems. Dynamics 365 provides a solution that integrates data from various sources, ensuring a single source of truth for decision-making.
  • Business Intelligence: Lack of business intelligence often results in poor decisions. Dynamics 365 incorporates analytics and reporting tools, enabling data-driven decision-making. Users can create dashboards, reports, and visualizations to gain insights into their business performance.
  • Automation: Automation is crucial for increasing efficiency and reducing manual tasks. Dynamics 365 provides tools for workflow automation, helping companies identify bottlenecks and streamline their processes.
  • Data Analytics and Predictive Maintenance: For industries like manufacturing, Dynamics 365 offers analytics and predictive maintenance capabilities to optimize operations and reduce downtime.
  • Supply Chain Visibility: In industries reliant on complex supply chains, Dynamics 365 can provide real-time visibility into the supply chain, helping companies make informed decisions.

Benefits to gain with Microsoft Dynamics 365

No matter if your company is a local medium-sized or large, global organization, you can benefit from one solution that unifies your entire business. The solution adjusts to your specific needs and provides companies of different sizes with value-creating capabilities. 

  • Business gains: With one, cloud-based business platform you ensure connectivity - anytime and anywhere. You get smooth business operations and real-time insights all around the world, so you can identify new opportunities fast and scale your business as well as adapt your business to unforeseen market changes.
  • Employee gains: You empower your employees with cloud-based collaborative solutions that strengthen team collaboration, project management, and task management.
  • Customer gains: You can deliver amazing customer experiences across all channels. You can personalize interactions and resolve issues proactively across digital and physical touchpoints with a 360-degree view of customer data. 
  • Complete visibility and real-time insights: You gain complete visibility and insights into your company's financial health, inventory, and supply chain in real-time. 
  • Support for innovation and quicker time-to-market: You can accelerate innovation and time-to-market for products or services through collaborative product development and responsive supply chain management. 
  • One version of the truth: You centralize all critical business data, thereby creating a single source of truth. This eliminates data silos, reduces errors, and ensures that everyone works with up-to-date information.
  • Improve workforce productivity: You automate routine tasks and streamline processes, thereby improving workforce productivity and operational efficiency.
  • End-to-end view of your entire business: You get a comprehensive view of your company’s operations by connecting data and systems, and intelligent analytics helps you make insightful decisions. 
  • Full control: You get full control over projects, financials, time performance, resources, and other critical facets of business operations.
  • Inventory management: You can efficiently manage inventory and calculate stock levels with advanced algorithms and real-time data analysis. 
  • Transactions management: You can easily orchestrate order fulfillment and transactions as well as optimize your manufacturing capacities, ensuring seamless operations and timely deliveries. 
  • Quote-to-cash from within Outlook: You can streamline the quote-to-cash process and enhance customer service. By simplifying sales and finance tasks you ensure a better customer experience.
  • Leads that matter with Dynamics 365 for Sales: You empower sales teams to concentrate their efforts on the most promising prospects – the leads that matter. 
  • More productive with Dynamics 365 Field Service: You optimize field service tasks, i.e. you increase technician efficiency, reduce costs, and boost customer satisfaction, through intelligent scheduling, inventory management, and real-time communication tools. 
  • Exceptional customer support with Dynamics 365 Customer Service: You streamline case management, enable self-service options, and provide data-driven insights for improved customer satisfaction and loyalty. 
  • Remarkable marketing efforts with Dynamics 365 for Marketing: You target the right audience, automate marketing campaigns, nurture leads, and track performance. This accelerates lead conversion and drives overall marketing efficiency and ROI.
  • Power Apps: You can easily develop custom applications and integrate them with diverse data sources while automating time-consuming manual tasks.
  • Power Automate: You can design automated workflows, and even incorporate advanced Robotic Process Automation (RPA) capabilities without the need for complex APIs.
  • Power BI: You can connect disparate data sources, which allows users to make captivating and informative dashboards that ultimately support informed decision-making.
  • Power Virtual Agents: You can build intelligent chatbots that can engage with customers and users, streamlining customer service and automating routine interactions. 

Tailor-made solution for various industries

Microsoft Dynamics 365 is tailor-made for industry-specific business processes. The design is flexible, so you can adjust to your company’s specific needs and requirements without extensive coding knowledge or experience.


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Energy Suppliers

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Utilities & Infrastructure

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BE-terna ranks among top Microsoft Business Applications partners

Being awarded with the 2023-2024 Microsoft Business Applications Inner Circle , BE-terna is now among the top 1% of Microsoft partners worldwide. Membership in this elite group is based on sales achievements that rank BE-terna in the top echelon of Microsoft’s Business Applications global network of partners. If you choose to cooperate with us, we guarantee that we are your safe pair of hands all the way. BE-terna acts as your single point of contact and trusted go-to partner for any of the Microsoft solutions, so you don’t have to handle a patchwork of partners. 

We help you get the most out of Microsoft Dynamics 365 – without extra fees: 

  • You get a holistic understanding of your entire Microsoft portfolio as we bring to you all our knowledge and expertise .
  • You get a single point of contact and responsibility, invoicing, project management, service, and support. 
  • You get license optimization. Avoid paying for licenses that you no longer need or licenses that may be included in other Microsoft services. 
  • You get access to a self-service portal to order wherever and whenever you want.

Explore BE-terna:
About BE-terna
Our success s tories - Case studies

Connected solutions to Microsoft Dynamics 365

Connected solutions enhance Microsoft Dynamics 365 Platform by expanding its functionality and improving the overall user experience. They empower businesses to deliver better customer service, optimize operations, and make more informed decisions. The choice of connected solutions depends on an organization's specific needs and goals.

Microsoft 365

By connecting Dynamics 365 with Microsoft 365 (office applications), users can access emails, calendars, and documents from within the CRM, streamlining communication and enhancing productivity. 

IoT Integration

For businesses in manufacturing and asset management, integrating IoT solutions with Dynamics 365 can provide real-time data from connected devices. This helps predict maintenance needs and improve overall operational efficiency.

AI and Machine Learning

Integrating AI and machine learning solutions can enhance decision-making and automate processes. For instance, AI-driven chatbots integrated with Dynamics 365 can improve customer service by handling common queries and routing more complex issues to human agents.

LinkedIn Sales Navigator

Dynamics 365 Sales can integrate with LinkedIn Sales Navigator, offering valuable insights into leads and prospects. This integration helps sales teams identify and connect with the right decision-makers and engage in more personalized and effective sales conversations. 

Clearly defined goals as well as an honest and open communication with our partners at BE-terna enabled an uncomplicated and quick implementation of our new ERP system.

Thomas Kämpf, Head of Group Financial Control and M&A
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The selection of the right system is only one factor. From our point of view, the selection of the right implementation partner is far more important and the basic requirement for a successful project.

Martin Vaplon, CIO VAT Group AG
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During the run-up period, the BE-terna team worked closely with our own project teams so that they could assess the full complexity of the business models we use. Together we worked out the ideal solution package for ALPINA.

Florian Bovensiepen , Member of the ALPINA Management
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The implemented D365 CRM solution from BE-terna helps us to better serve our customers. Customers, products as well as employees are networked, future potentials can be recognized and put into practice.

Patrick Haacke, Chief Sales Officer, SIGA AG
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We see Dynamics 365 as more than just an ERP system. It is the foundation for our digitisation strategy and a major factor for our ongoing growth as a company.

Robert Jäger, Head of IT, RO-RA Aviaton Systems
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From the outset it was clear that BE-terna had put in an extreme amount of effort.

Andreas Votteler, Managing Director of Gustav Barth
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