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5 min read • May 18, 2023
In today's business climate, companies that want to stay competitive need to continuously deploy new technologies. However, it is critical that new technologies are introduced in an employee-friendly manner. Read this interview with Tina Škerlj, an expert in change management consulting, to learn why this is so important. What are the most common challenges encountered when implementing technological change?
Employees need to be made aware that new technologies will help them. It is important to realize that new developments can be scary for employees, so companies need to recognise and address this fear and offer employees the right information and support them as they adapt to changes.Of course, changing a company’s culture always begins with management. If the CEO still prints everything on paper, they cannot expect their employees to do better. Management must act as a role model and encourage innovation, train employees, hire people who are already familiar with these technologies, mentor people and incentivise them through rewards.
Technology is just a tool that helps us do our jobs more efficiently and effectively. The main issue is that companies often focus on technology, while failing to pay enough attention to the people and processes they want to improve. However, in the future, technology will mostly replace routine and repetitive work. One such example are accounting tasks, where the rules of posting are clearly defined. In cases like these, technology can make a significant contribution in terms of improving efficiency and productivity. On the other hand, activities that require holistic, complex and multi-faceted thinking will continue to rely heavily on humans. Here, technology cannot fully replace the human mind and experience. Employees must grasp how technology can help improve work processes, while also acknowledging that the human factor is still invaluable when it comes to tackling more complex problems.
Many use John Kotter's methodology as the bible of change management, emphasizing the need to create an environment for change, define a clear goal, and select proactive people who will drive change.
Yes, as a society we need to focus more on examples of good practice and raise awareness of how important the transition to a new technological era really is. The media frequently focuses on negative examples of technology abuse rather than on positive stories that highlight the opportunities provided by new technologies. People often fear that new developments will threaten their jobs, so it is critical to provide them with the necessary support and information that will reduce their fear of change. Fear of technology is nothing new. Looking back, history has several examples of people rejecting technology that is now a part of our daily lives. Some examples of this are electricity, telephones and television. In the 1980s, there was widespread “computerphobia”, or fear of computers. Now, more than 50 years later, we can't imagine life without computers.
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