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3 min read • Jul 29, 2025
Microsoft has announced release wave 2 2025 for Dynamics 365 and the Microsoft Power Platform. The new features will roll out from October 2025 to March 2026, marking another milestone for companies using Microsoft Dynamics 365 ERP and CRM.
As a leading Microsoft partner, BE-terna supports companies in efficiently integrating these new technologies into their business processes. The second release wave focuses strongly on AI agents, automation, and even deeper integration with the Microsoft Power Platform.
For BE-terna customers, this means less manual data entry, more time for customer interaction, and data-driven sales decisions.
With the continued evolution of Copilot and agent-based functions, customer inquiries are analyzed automatically and routed to the right team members. New omnichannel features improve collaboration across digital and voice channels. The result: faster response times, higher customer satisfaction, and more efficient service processes.
Dynamics 365 Business Central now includes AI agents that automate routine tasks, create reports, and optimize ordering processes. Natural language processing allows teams to manage complex workflows with simple instructions. For small and midsize companies, this is a valuable opportunity to streamline processes and make better use of resources.
New agents assist finance teams with faster financial closing and provide proactive analytics for better planning. In supply chain management, intelligent assistants automate supplier communication and improve demand planning. For BE-terna customers, this means less operational workload and more strategic control.
Mobile enhancements and deeper integration with Microsoft 365 make it easier for service teams to work efficiently. AI-powered scheduling and inspection processes help optimize resources and improve customer service.
The Power Platform now offers even better options for automating complex processes. With Copilot Studio, companies can create teams of AI agents that work seamlessly together – a significant step toward becoming an “autonomous enterprise.”
The new features in release wave 2 give companies the chance to future-proof their business processes. To benefit, it is essential to plan updates strategically and tailor them to the company’s specific needs.
The rollout of the new features begins in October 2025. Companies that act early can optimize their digital processes and prepare their teams effectively.
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