Daniel is a Business Development Manager in Zurich. In his position, no two workdays are alike, but he still has his own little rituals that help him provide his customers with the best possible experience.
Tell us a little about yourself and your career.My career started in administration, but I quickly realized that I wanted to have more direct contact with customers. That's why I switched to consulting and sales and worked in that field for ten years. Initially, I was drawn to the travel and HR industries, and worked in Barcelona, but since 2019 I have been working in the digital environment and was Head of Sales at the Food Tech scale-up "To Good To Go", among other jobs.
When did you realize that the field of automation solutions was just right for you, and what do you particularly like about it?The first time I worked with automation was when I was optimizing sales and administration processes and performing simple marketing automation at Media Touristik AG. However, at the time I could not yet imagine what RPA (Robotic Process Automation) was capable of.
The best moment is when we show a customer the new robot in action, and they see how much manual work has been reduced.
What requirements must be met to get started in your position, and who would you most like to see in this career field?As a business development manager, you should have a very good understanding of business processes and their stakeholders. First and foremost, you should be driven to help the customer and be able to put yourself in their shoes. It is important not only to assume what the customer needs, but to listen carefully to them. After all, the motivations for such optimizations can vary. A strong interest in digitalization topics and the willingness to learn new things is certainly not a bad quality to have in this position.
What does your typical workday look like? Do you have certain rituals or objects that you can't work without?There is no such thing as a typical workday here. As we have a lot of freedom to act and make decisions, and we can shape our working day ourselves, you should certainly have a high degree of self-discipline. There are always recurring tasks, such as discussions with current project partners, the preparation of offers, the development of partnerships as well as customer relationships, but the processes are always different, and the working day is always good for one or two surprises.
Over the winter, I got into the habit of a nice ritual. When I work from home, I go snowboarding during my lunchbreak. That clears my head.
What do you wish for the future and for the cooperation with BE-terna?
My cooperation with BE-terna has been going very well so far. My wish for the future is that the working atmosphere remains as friendly and diverse as it is, and that we don't lose sight of how much flexibility we enjoy.