Get a 360° customer overview with Microsoft Dynamics 365 Sales. Easily customize the view for your marketing, sales and customer service departments.
A complete customer view based on different data sources helps your sales, marketing and customer service departments to get to know your customers better and provide a personalized approach in every interaction.
Self- and agent-assisted service ensuring long-term customer loyalty.
Manage every interaction, process and decision towards a successful sale.
Store all customer communications in one database. Increase customer satisfaction and engagement through traditional and modern communication channels by providing them with an omnichannel experience and agent-assisted service during every interaction.
Managing customers' consent to personal data
Work smarter with a mobile cloud solution and scale your insurance business.
CRM-solution for sales, marketing and customer care for the insurance industry
Accenture‘s research states that for 94% of customers, speed and claim process transparency are the most significant contributors to customer loyalty.
The very structure of policyholders has been changing as millennials have slowly entered the insurance market. The critical factor that requires insurance companies to keep pace with digital transformation and technologies is the fact that policyholder expectations and needs are ever-changing.