and Artificial Intelligence are transforming the customer experience and
historically Insurers have not been known as an effective in using the wide
variety of data in their hands.
Thanks to the leading firms in e-commerce today’s customers have higher expectations than ever when it comes to the efficiency and personalisation and insurers claim processes are not exception anymore.
While the vast majority of insurance carriers understand the need to improve operational efficiencies, 54 percent have indicated that they are falling behind in reaching the objectives. If you rank among those it is time to take a bold action towards the adoption of claims process digitalisation.
Insurers need to increase their claims process digitalization
Ernest and Young research showed that 87 % policyholders who believe the claims experience impacts their decision to remain with insurers and that speed. Speed of settlement and process transparency are the most important contributors to the customer experience.
Especially after 2020 and with competitive threats such as digital native InsurTech players the pressure on traditional insurance companies is every day higher. New customer support methods as omni-channel distribution model using online, mobile and social media applications are making customer experience gap comparing the insurer leaders even bigger.
How to achieve a high-quality claims experience
Claims. A key value proposition for any insurer. Yet, for many, filing insurance claims still means tedious paperwork and stressful phone calls. Not just for your customers but for your teams as well. To succeed in the new digital world, insurers need better technology that fits customer expectations better and improves their processes.
In this webinar tech experts with extensive digital claim processes knowledge will answer how to solve the traditional claim process issues.
What will you learn:
- How to improve customer experience, handle more claims, and overcome the social distancing measures using Insurance CRM with Chatbot as a self-service tool
- How to speed-up your claims cycle and liquidations to place yourself ahead of your competition with claims automation
- How to implement comprehensive claims functionality, strong integration capabilities and smart workflows and business rules with AdInsure