Solution Consultant - CE

Solution Consultant (f/m/d)  

Microsoft D365 for Customer Engagement

#yourmission

• Analyse our customers’ business processes in sales, marketing, and customer service
• Develop functional and technical concepts tailored to customer needs
• Digitalise and optimise customer engagement using Microsoft Dynamics 365 CE
• Lead CE implementation projects – from requirements gathering to successful go-live
• Support key users during implementation, provide training and ensure user adoption
• Customize and configure solutions within the Microsoft Dynamics 365 CE platform
• Perform solution testing and ensure quality delivery in collaboration with the technical team
• Document processes, requirements, and solutions in a clear and structured manner
• Build long-term customer relationships based on trust and domain expertise
• Plan, coordinate, and manage your activities in line with project timelines and budgets

#yoursuperpowers

• University degree (or equivalent) in a technical or business-related discipline
• Practical knowledge of CRM systems and customer-related business processes
• Ideally, experience with Microsoft Dynamics 365 or other Microsoft technologies
• Strong analytical skills and a solution-oriented mindset
• Excellent communication and presentation abilities
• Proactive approach and willingness to continuously learn and grow
• Fluency in written and spoken English
• Team spirit and customer-centric attitude

#beternasuperpowers

• Flexible working hours
• Work from home in accordance with the internal Rules on work from home
• Fitpass
• 6-month Mentorship program
• Language courses
• Gifts for employees: for birthdays, child’s birth, Christmas
• Private health insurance
• 100% paid sick leave
• Team building activities (New Year's party, various sports activities, and birthday celebrations)
• Pet-friendly company
• Unlimited quantities of coffee, tea, juices, and fruit

At BE-terna, the focus is on people. BE-YOU: Be who you are and express yourself with us. We are diverse and welcome all applicants, regardless of origin, disability, nationality, religion/belief, age, gender, sexual orientation, and identity. Diversity is what makes our teams special – join us on our journey!
Our projects are diverse – our team is unique! BE-terna is one of the largest providers of business solutions in Europe. With passion for the latest software technologies, we enable our customers to work more easily and transparently. At BE-terna, every single employee can contribute to our exciting projects – teamwork is one of our greatest assets! To know more about us and our culture, please visit our Career page.