Customer Support Associate

Customer Success Associate

Are you looking for an open and diverse environment? Do you have innovative ideas and want to make them a reality? Then BE-terna is the right place for you!
Let yourself think outside of the box with freedom to make bold moves towards the future. We foster a culture based on trust and appreciation, where we together prosper to achieve great things. In cooperation with our partners and customers we write many unforgettable success stories – become a part of them 😉.

#your mission

• Prepare and issue invoices (regular and additional), ensuring timely and accurate billing
  
• Maintain and update customer data and invoicing records in Excel
  
• Handle customer complaints and coordinate invoice corrections
  
• Collaborate with Customer Support to track requests, billability, and support tasks
  
• Support consultants and developers with administrative coordination
  
• Assist in preparing contract annexes, reports, and managing client change requests
•  Strengthen long-term relationships by building trust and adding value in every interaction
• Present the value of our cooperation internally and externally on a regular basis
• Share monthly updates with clients on product news, industry trends, and BE-terna offerings
• Support BE-terna initiatives related to existing customers and contribute to customer storytelling
• Ensure all contractual obligations are met by both BE-terna and the client
• Act as the voice of the customer internally, aligning support and delivery teams with client needs

#yoursuperpowers

• Knowledge of invoicing processes
  
• Excellent verbal and written communication skills in English and Croatian
  
• Advanced knowledge of MS Word and Excel
• Strong relationship-building skills and customer-focused mindset
• Experience in client-facing roles, preferably in IT or B2B environment
  
• Ability to identify client needs and translate them into actionable opportunities
  
• Well-organized, detail-oriented, and able to manage multiple priorities
• Proactive, responsible, and comfortable with a high level of autonomy
  

#beternasuperpowers

• Choose your own personal benefits
  
• Flexible working hours in a dynamic business environment
  
• Benefit related to the rent of the apartment and the 3rd pension pillar
  
• Possibility to learn a foreign language
  
• Outgoing and friendly office atmosphere
  
• Working with international teams and clients
  
• Sponsored gym membership
  
• Pet-friendly company
  
• 100% paid sick leave
  
• Free car parking
  
• And many more 😊

Our projects are diverse – our team is unique! With over 850 employees across 19 offices, BE-terna is one of the largest providers of business solutions in Europe. With passion for the latest software technologies, we enable our customers to work more easily and transparently. At BE-terna, every single employee can contribute to our exciting projects – teamwork is one of our greatest assets! To know more about us and our culture please visit our Career page.