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Free webinar • Held in English
Customer expectations are rising, and traditional contact centers are struggling to keep up. In this webinar, discover how Microsoft Dynamics 365 Contact Center, enhanced with AI and seamless CRM integration, can help you deliver faster, smarter, and more personalized customer service, whether you’re in hospitality, utilities, retail, banking, or any other service-driven sector.
Business Development Manager, BE-terna d.o.o.
Senior Cloud Solution Architect, Microsoft Croatia
Poor service experiences cost more than time, they erode trust, reduce loyalty, and impact revenue. Long wait times, repeated explanations, and disconnected channels create friction for both customers and service teams.
We’ll explore how a modern contact center can provide:
You’ll also see how Dynamics 365 Contact Center works independently or alongside existing CRM systems, offering flexibility even if you are not using Microsoft Dynamics 365 today.
Generative AI is redefining the contact center. Join us and explore how you can move from managing problems to creating exceptional, connected experiences for your customers.
