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Video: The latest features and updates of Dynamics 365 for Sales and Customer Service that will make your work even more enjoyable
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Video: The latest features and updates of Dynamics 365 for Sales and Customer Service that will make your work even more enjoyable

1 min read Sep 24, 2020

Our Customer Engagement expert Andrej Černivec shared with us the most exciting features and updates of Microsoft’s last release of 2020 for the Dynamics 365 Sales and Dynamics 365 Customer Service solutions.

To give you just a taster of the latest features and updates, here are the key points for each product:  

Dynamics 365 Sales - new features and updates:

  • Improved forecasting
  • New sales mobile experience
  • New experience when creating quotes
  • Enhanced PDF experience
  • New email attachment management

Dynamics 365 Customer Service - new features and updates:

  • Interface improvements
  • New multisession app
  • Enhanced knowledge articles view & editing
  • Improved email template editor
  • Improved timeline

So, discover more of what Microsoft has prepared for the end of 2020 by checking out the video below: 

**VIDEO**

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