Solution Consultant CRM

Solution Consultant - CRM

 If you master processes in Sales, Marketing, Customer Service or Customer Experience and have a strong interest in technology, keep on reading — you could be just the person we are looking for.

Our CRM team is growing, and we would like you to join us as a Solution Consultant – CRM. Do you accept the challenge to analyze customer needs and design, implement, and test efficient, customer-centric solutions in a FUN team? 😊

#yourmission

• Analyze customer needs (small and medium-sized projects), including analysis of business processes and proactively improve software knowledge and other skills required for CRM implementation and support projects
• Participate in planning task execution, including effort estimation and providing input for project and support planning
• Prepare implementation documentation such as Functional Requirement Documents, Functional Design
• Documents, and integration documentation
• Monitor and analyze needs, challenges, and opportunities at existing and potential CRM clients to develop suitable services and solutions
• Create recommendations for the development, testing, and deployment of CRM solutions and services
• Identify and resolve functional and technical issues, challenges, and bottlenecks
• Cooperate with the sales team in preparing offers, delivering presentations, and supporting other sales
• activities (small and medium-sized CRM projects)
• Mentor less experienced colleagues within the team
• Perform quality assurance activities to ensure high solution standards
• Work effectively in diverse teams and foster a collaborative team culture where individual contributions are recognized
• Actively seek feedback from various sources to understand personal strengths and areas for improvement
• Actively contribute to achieving team goals and support colleagues whenever needed
• Proactively resolve internal and external problems, challenges, and conflicts

#yoursuperpowers

• Experience with CRM solutions implementation and/or support (e.g. Microsoft Dynamics 365, Salesforce, or similar platforms)
• Strong understanding of business processes in sales, marketing, and/or customer service
• Experience in requirements analysis and preparation of functional documentation
• Analytical mindset with strong problem-solving skills
• Excellent communication and presentation skills
• Proactive, structured, and solution-oriented working style
• Team player with mentoring mindset
• Good command of English (written and spoken)

#beternasuperpowers

• Flexible working hours, work from home and friendly office atmosphere
  
• Mentorship
  
• Professional development and certifications
  
• International work environment 
  
• Sponsored sports activities such as fitness, climbing, swimming 
  
• Kitchen with unlimited coffee, beverages, and fruit  
  
• Language courses 
  
• Epic team building events & fun activities  
  
• The best New Year parties  
  
• Gifts for many occasions
  
• Pet-friendly company  
  
• And many more! 😉 
  
• Free car parking
  
• …and some other perks which you can hear in interview!

At BE-terna, the focus is on people. BE-YOU: Be who you are and express yourself with us. We are diverse and welcome all applicants, regardless of origin, disability, nationality, religion/belief, age, gender, sexual orientation and identity. Diversity is what makes our teams special – join us on our journey! 

Our projects are diverse – our team is unique! BE-terna is one of the largest providers of business solutions in Europe. With passion for the latest software technologies, we enable our customers to work more easily and transparently. At BE-terna, every single employee can contribute to our exciting projects – teamwork is one of our greatest assets! To know more about us and our culture please visit our Career page.