Zaposleni v klicnih centrih imajo edinstveno nalogo: agenti se morajo popolnoma posvetiti strankam in komunicirati z njimi tudi po 8 ur
dnevno, odmisliti lastne probleme in morebitno neugodje ter hkrati prepričljivo
prodajati izdelke podjetja.
The highlights were the ability to quickly implement the solution, adapt it the specific requirements of the business process and integrate it with internal and external systems, such as GPS and mobile messaging.
The implemented D365 CRM solution from BE-terna helps us to better serve our customers. Customers, products as well as employees are networked, future potentials can be recognized and put into practice.