Discover customer service with Microsoft's Contact Center

Speakers

Bojan Toprek

Business Development Manager, BE-terna d.o.o.

Ivica Ivančić

Senior Cloud Solution Architect, Microsoft Croatia

Why join this webinar?

Poor service experiences cost more than time, they erode trust, reduce loyalty, and impact revenue. Long wait times, repeated explanations, and disconnected channels create friction for both customers and service teams.

We’ll explore how a modern contact center can provide: 

• consistent service across every channel, 
• enable intelligent self-service, 
• empower agents with the right tools, 
• give supervisors actionable insights, 
• run operations more efficiently.

You’ll also see how Dynamics 365 Contact Center works independently or alongside existing CRM systems, offering flexibility even if you are not using Microsoft Dynamics 365 today.

In this session, you will learn:

• The limitations of traditional customer service models
• How Microsoft Dynamics 365 Contact Center can unify channels, empower teams, and improve outcomes
• Practical takeaways for modernizing your contact center
• How BE-terna, the only Microsoft partner in the region with a live implementation of this solution, supports your digital transformation

Generative AI is redefining the contact center. Join us and explore how you can move from managing problems to creating exceptional, connected experiences for your customers.

Speakers:

Bojan Toprek (Business Development Manager, BE-terna)
''The future of connected service: CRM, Contact Center, and Loyalty program unified''