Reimagine your customer service with Microsoft Dynamics 365 Contact Center

Why join this webinar?

Customer expectations are evolving and your contact center should, too.

Join us to explore how Microsoft Dynamics 365 Contact Center, enhanced with AI capabilities and seamless CRM integration, empowers service teams to deliver faster, smarter, and more personal support across every channel.

This session is designed for any organization that manages customer interactions—whether you're in hospitality, retail, banking, or another service-driven sector.
And here's what ssets this apart: BE-terna is currently the only Microsoft partner in the region with a live implementation of this solution.

Reserve your spot today

Join us on this webinar on 9 September.

Let’s reimagine what your contact center can do.

Webinar's details

• Date: Tuesday, 9 September 2025
• Time: 11:00-12:00
• Location: Online (Microsoft Teams)
• Participation: Free (registration required)

Topics we'll cover:

• Key challenges contact centers face today: Understand what companies are struggling with—and why outdated models no longer meet modern demands.
• Why now? Data-backed insights that call for change. See real-world statistics that support the need to modernize your customer service approach.
• Overview of Microsoft Dynamics 365 Contact Center: Discover its AI-powered features, omnichannel capabilities, and native CRM integration.
• How BE-terna supports your digital journey: Learn how BE-terna implements CRM, Contact Center, and loyalty solutions to help you deliver customer success.
• Feature highlights and demo preview: Take a look at key functionalities in action with a brief demonstration.

Speakers:

Bojan Toprek
Business Development Manager, BE-terna