Service and rental transformation
Build stronger market position with powerful, distinctive and industry focused solution. The solution offers a complete overview of the machine park fleet, current and future capacities, and flawless logistics processing.
Manage entire equipment structure
- Configuration and offer - configure and visualize products directly with your customers
- Production - maintan an overview of the current production situation at all times
- Rental - optimise the entire rental process
- Service and maintenance - holistic view of your service history
- Mobile field service - intelligent on-site customer support
- Analysis and evaluation - tailor-made reports, dashboards and widgets
Several business areas - one ERP solution
Supply Chain Management
Always keep an overview of the whole supply chain.
- Product configurator and product structures
- Change management
- Batch number and serial number management
- External production and extended work bench
- Material requirements planning
- Capacity planning
- Operational data recording
- Supply chain orders for transparent order networks
- Transport planning
- Packaging management
Service and Rental Management
A key success factor: representing the core processes of service, rental and maintenance.
- Rental agreements
- Rental offers
- X rental, up/down rental
- Fleet monitoring
- As-built structures
- Warranty and claims management
- Component life cycle management (usage, reliability, cost-effectiveness)
- Skills management for service technicians
- Service and technician planning
- Client service desk
Sales and Marketing
Seamless collaboration of Sales and Service.
- Opportunity Management
- Promotions
- Configuration (CPQ)
- Competitor management
- Price and conditions management
- Mobile Sales
Analysis and Evaluation
Improved transparency and new insights.
- Ready-made, expandable reports
- Individual dashboard and intuitive operation
- Integrated solution suite
- Feedback functions for predictive analyses, forecasts and budgeting
- In-memory calculation
- Integration of Microsoft Office documents
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5 vanligaste svaren på frågan ”Varför skall jag välja Microsoft CRM?”
Dagens säljare har mycket att tänka på – processer, information, verktyg och repetitiva uppgifter – som gör det svårt att vara produktiv och samtidigt vara tillgänglig och möta kundernas behov. En av det viktigaste egenskaperna hos ett CRM system är att förenkla säljarens vardag. Microsoft Dynamics 365 Sales är en perfekt lösning för företag som redan använder Microsoft 365 då systemet kan binda samman information och göra den tillgänglig för säljaren och för försäljningschefen. Här har vi samlat de 5 främsta fördelarna med Microsoft Dynamics 365 Sales.
In BE-terna we have a partner we can communicate with at eye level. In particular, we were very impressed with the degree of functional coverage offered by Infor M3; even the standard version meets almost all of our requirements.
The project was very important for us. We do not consider the introduction of M3 as a pure IT project, because all processes within the business are involved and we expect improvements in all areas.
With BE-terna, we have found a partner who supports us in achieving our ambitious goals.
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