Many service-oriented companies still use a large amount of paper for their processes in a chaotic manner. This often results in inefficient processing of service orders.
Dynamics 365 for Field Service helps you consolidate data, provide the right information at the right time, and thereby put your service management process on the path to success. Ensure efficient on-site customer support, thereby turning service cases into strategic advantages. The solution delivers everything your teams need – from optimised deployment planning to preventive maintenance functions.
Field Service fully maps the service order processes directly in Dynamics 365 – from recording the need to carry out a service job to scheduling the service technician through to invoicing.
- Simplify service call planning with map views and geo-visualisations.
- Provide information about customers and instructions in real time.
- Easily integrate any resources via the Microsoft Azure IoT Hub.