Consistent services for your customers, exceeding expectations, profitability and ongoing follow-up business – these are the challenges involved in customer service.
Dynamics 365 enables you to provide your customers with the seamless service they expect and consistently supply them with all the information they need – whether this is via self-service web portals or by contacting them personally via e-mail, chat or by telephone.
- Offer outstanding service for your customers across all channels.
- Get to know your customers by identifying customer moods and intentions in social networks.
- Help every employee work productively with a consistent, role-based interface.