Satisfied customers thanks to outstanding service

Consistent services for your customers, exceeding expectations, profitability and ongoing follow-up business – these are the challenges involved in customer service.

Dynamics 365 enables you to provide your customers with the seamless service they expect and consistently supply them with all the information they need – whether this is via self-service web portals or by contacting them personally via e-mail, chat or by telephone.

  • Offer outstanding service for your customers across all channels.
  • Get to know your customers by identifying customer moods and intentions in social networks.
  • Help every employee work productively with a consistent, role-based interface.
Satisfied customers thanks to outstanding service

Your benefits

Consistent service, satisfied customers

Consistent service, satisfied customers

Provide your customers with the seamless service they expect and consistently supply them with all the information they need.

  • Offer outstanding and above all consistent service for your customers across all channels.
  • Support your customers with easy-to-reach, personalised service resources.
  • Actively respond to problems by identifying the moods and intentions of customers in social networks.
Tailor-made support for employees

Tailor-made support for employees

Provide your employees with complete customer information in an integrated working environment, enabling them to make well-informed decisions and offer outstanding service.

  • Provide employees with access to comprehensive case histories, information about preferences and customer feedback.
  • Deliver information about contracts, claims and service level agreements.
  • Help every employee work productively with a consistent, role-based interface.
Flexible, adaptable environment

Flexible, adaptable environment

Quickly respond to new and changing customer and market requirements – drawing on digital intelligence in a flexible, cloud-based environment.

  • Configure adaptations and changes – without any programming effort.
  • Expand the scope of functions through a central, integrated interface.
  • Put your place in advanced analytics and in a reliable cloud platform.

Customer Journey

Distribution and Sales

Boost and accelerate your sales with Dynamics 365 for Sales. Utilise digital intelligence with every closing to foresee the needs of your customers in advance and assist them with a personal touch. → more

Field Service

Ensure intelligent on-site customer support with Dynamics 365 for Field Service, transforming service calls into strategic advantages. → more

Project Service Automation

Powerful functions enable you to comprehensively manage your projects and impress your customers with optimum results. → more

Case Studies

Our case studies are solely in German. If you want specific informations on one of our case studies, please feel free to contact us.

Stay in touch

Tel +49 34297 648 0
sales@be-terna.com