Many service-oriented companies are still governed by the ‘paper economy’. This often results in inefficient handling of service orders – from the allocation of service technicians or assembly fitters and the provision of order information, to time recording, expenses recording and invoicing. The potential of having a quick overview of availabilities, capabilities and deployment planning often isn’t exploited and the mobile availability of all customer and order information isn’t provided on site when dispatching technicians and equipment.
Dynamics 365 for Field Service helps you to consolidate data, provide the right information at the right time and therefore get service management on track for success. Provide efficient on-site customer support and thus turn service cases into strategic benefits. The solution provides everything your teams need – from optimised deployment planning to preventive maintenance features.