Better service processes – increased performance

Customer-oriented services, exceeding expectations, represent customers in their organisation, profitability and continuous repeat business – these are just some of the challenges service providers face. Even if the requirements vary in detail depending on the subsector – for example, professional services, architecture, construction, event technology and property or media and entertainment – there are still many similarities that determine the success or failure of service providers.

This includes global expansion, an increased number of legal and compliance-related guidelines, the correct risk management and the current employee demographic change. Customers also expect maximum transparency in their service provider’s processes and closer cooperation between the individual organisations.

Our solution: BE-Services

BE-Services helps service providers to tackle these challenges. The high-performance ERP solution ensures consistent support for your service processes and reliable performance Management.

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Highlights

A digital all-in-one solution

BE-Services is an integrated all-in-one solution for ERP, CRM, HRM and BI. It serves as a basis for efficient implementation and maximum control in your projects. BE-Services can help your sales division achieve an optimum customer focus, quickly identify leads with maximum potential and foster colleague networking.

Transparent planning

Use BE-Services to obtain higher planning quality and increased transparency in your projects and retain a constant overview of costs, deadlines and resources. The visual project planning feature offers you a simplified depiction of complex relationships, supporting your project planning considerably.

Efficient project management

BE-Services offers extensive project management features and facilitates flexible project planning and management with forecasts and budgets. Integrated service management and simple project time logging round off our industry solution.

Optimised use of resources

Optimise resource usage by qualification- and availability-related project assignments. Time/ performance logging allows you to trace profile-based data relating to your staff and creates transparency with regard to your staff’s performance, your customers and projects in real-time.

Financial management

Control your financial management and optimise project accounting by generating and editing billing suggestions for hours, expenses, service contracts, pre-payments and down-payments etc. Create forecasts for your entire project portfolio.

Limitless mobility

BE-Services grants you access to your business data any time and anywhere. The basis of our industry solution – Dynamics 365 – has been optimised for use on mobile devices. Turn your tablet into a fully-fledged workstation and offer your staff new means of collaboration.

Case Studies

HSR Hochschule für Technik Rapperswil

Um sich fit für die technischen und unternehmerischen Herausforderungen der Zukunft zu machen, beschloss die Schulleitung der Hochschule für Technik Rapperswil die Modernisierung der veralteten Softwarelösungen und setzt nun auf Microsoft Dynamics AX.

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Unia

Unia, die größte Gewerkschaft der Schweiz, implementierte die Module Finanz, Mitgliederbuchhaltung, Personal und Lohn (Payroll Swiss) von Microsoft Dynamics AX zur Verwaltung ihrer Mitglieder.

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