Service and rental transformation

Manufacturers, dealers and lessors of systems, machines, equipment and vehicles – equipment for short – are facing extraordinary challenges in maintaining their market position.

A complete overview of the machine park and fleet, current and future capacities, and flawless logistics processing are factors that determine whether a company’s potential can be fully and successfully realised. Furthermore, rental as a business model has permanently changed the industry and has become one of the most important success factors.

Our solution: BE-Equipment

BE-Equipment sets itself apart with powerful, distinctive, industry-oriented features. The management of equipment structures over the entire life cycle, service and after-sales, replacement part sales, conversions, returns, complaints, modification and resale of vehicles, contract management, rental, fully-integrated industry-specific reporting and central master data management are just a few important elements of BE-Equipment.

Highlights

Configuration and offer

Configuration and offer

BE-Equipment allows you to configure and visualise products directly with your customers. Fully configured systems and vehicles can be turned into attractive offers with a single click. Subsequently, the production department finds the corresponding individual BOM directly in the ERP system.

Production

Production

Large data volumes are processed as part of production planning and scheduling. BE-Equipment enables you to always maintain an overview of the current production situation, which in turn allows you to make the right decisions. Our industry solution offers you a graphical production board and facilitates your bottleneck management, CAD integration, maintenance of your own machine park and much more.

Rental

Rental

Everything from the initial enquiry to the invoice at a glance: BE-Equipment helps you optimise all rental processes, from offer and contract management, to maintaining an overview of available equipment, to reservations and logistics (posting incoming and outgoing equipment) through to updating meters.

Service and maintenance

Service and maintenance

The dashboard in BE-Equipment provides you with an overview of the entire service history, all applicable contracts, pending maintenance jobs, information about installed replacement parts and much more. This holistic view helps you make the right decisions, improve your services and boost customer satisfaction.

Mobile field service

Mobile field service

Ensure intelligent on-site customer support with BE-Equipment and use service calls to improve customer loyalty and satisfaction. BE-Equipment enables you to optimise route planning and resource scheduling, manage inventories and increase the productivity of your service technicians with on-site support.

Analysis and evaluation

Analysis and evaluation

With the fully integrated BI solution, you can be analysing your company while others are still designing reports. Tailor-made reports, dashboards and widgets are available to you out of the box, based on the experience of more than 1,500 customers in the equipment sector.

Functions

Supply Chain Management

Supply Chain Management

Always keep an overview of the whole supply chain

  • Product configurator and product structures
  • Change management
  • Batch number and serial number management
  • External production and extended work bench
  • Material requirements planning
  • Capacity planning
  • Operational data recording
  • Supply chain orders for transparent order networks
  • Transport planning
  • Packaging management
Service and rental management

Service and rental management

A key success factor: representing the core processes of service, rental and maintenance

  • Rental agreements
  • Rental offers
  • X rental, up/down rental
  • Fleet monitoring
  • As-built structures
  • Warranty and claims management
  • Component life cycle management (usage, reliability, cost-effectiveness)
  • Skills management for service technicians
  • Service and technician planning
  • Client service desk
Sales and Marketing

Sales and Marketing

Seamless collaboration of Sales and Service

  • Opportunity Management
  • Promotions
  • Configuration (CPQ)
  • Competitor management
  • Price and conditions management
  • Mobile Sales
Analysis and evaluation

Analysis and evaluation

Improved transparency and new insights

  • Ready-made, expandable reports
  • Individual dashboard and intuitive operation
  • Integrated solution suite
  • Feedback functions for predictive analyses, forecasts and budgeting
  • In-memory calculation
  • Integration of Microsoft Office documents

Case Studies

Stay in touch

Tel +49 34297 648 0
sales@be-terna.com